Refund policy

 

Returns, Replacements, Cancellations and Refund

 

Return:

·       Customers may return their order within 15 days of delivery, provided the items are unused, undamaged, and in their original packaging, with all labels and tags intact. Only products deemed eligible for return will be accepted. If you have purchased a Tvisa product from a third-party platform, the return policy of that platform will apply.

·       If a return order is found to have missing items—where the customer claims to have returned multiple products, but the actual pickup does not include all stated items—the company reserves the right to deduct up to the full MRP of the missing product from the refund. This includes promotional items such as free gifts, silver coins, or any other complementary products provided with the purchase.

·       If you receive an empty box, missing items, or damaged products, please report the issue via our WhatsApp (+91-9429965408) within 48 hours of delivery. To ensure a smooth resolution, kindly provide a 360-degree unboxing video as proof. Please note that insufficient evidence or signs of tampering may result in your claim being ineligible for review.

·       While most pin codes support both forward and reverse shipping, some may only allow forward shipping. In such cases, we may ask you to return the product via an alternate courier (e.g., India Post) and will reimburse reasonable shipping costs up to ₹70.

·       If return charges exceed ₹70, the excess amount (including shipping, duties, taxes, and fees) will be deducted from the refund. For non-serviceable pin codes, customers must arrange the return to our warehouse and will receive ₹70 as shipping reimbursement with their refund.

Replacement:

·       We offer replacements for products where you may face a size and fit issue, are unsatisfied with the quality, or no longer need the product. The return conditions are applicable as mentioned above. 

·       The replacement will only be shipped after the initial return has been delivered to our warehouse

 

Cancellation:

·       You can cancel your order within 24 hours of placing the order, or before it has been processed for shipment at our warehouse whichever may be sooner

·       Please email us at care@tvisa.co or raise a ticket on +91-9429965408 after initiating cancellation from website.

 

Refund:

·       Refunds will be initiated once the product successfully passes our quality check.

·       For COD orders, the shipping cost is non-refundable. Our team will contact you to collect your bank details, and the refund will be processed within 5-7 days.

·       For prepaid orders, refunds will be credited directly to the original payment method.

·       Tvisa reserves the right to deny a refund if the returned product does not meet our quality standards, including signs of damage, tampering, or wear. In such cases, the original item will be shipped back to the customer, and no refund will be issued.

 

Partial Returns & Refunds:

·       At Tvisa, we accept partial returns for eligible items within 5 days of delivery. Each item must be in its original condition, with tags and packaging intact.

·       If your return is part of a bundle or promotional offer, the refund amount will be adjusted accordingly. Return shipping costs are the customer’s responsibility unless the item is damaged or incorrect.

·       Refunds will be issued for the returned item only, after quality check, and will not include shipping charges. Please allow 5–7 business days for the refund to reflect in your account.

Disclaimers:

“Tvisa reserves the right to cancel any order at its sole discretion, without prior confirmation from the customer. Additionally, Tvisa may conduct order verification before shipment, including seeking verbal or written confirmation regarding details such as shipping address, order quantity, and contact information.”