Shipping policy
At Tvisa, we are committed to delivering your jewellery safely and promptly. Please review our shipping policy below to understand how we process and deliver your orders.
📦 Shipping & Delivery
1. Processing Time
- Orders are processed within 1-3 business days (excluding weekends & holidays).
- Custom or personalized jewellery may require additional processing time (up to 7-14 business days).
2. Shipping Methods & Delivery Time
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | |
|---|---|---|
| Standard Shipping | 5-7 business days | |
| Express Shipping | 2-3 business days | |
| International Shipping | 7-14 business days |
Note: Delivery times may vary based on location, customs delays, and unforeseen circumstances.
🌍 International Shipping
- We ship to select countries worldwide.
- International orders may be subject to custom duties & taxes, which are the responsibility of the customer.
- Shipping time may vary due to customs clearance.
🔍 Order Tracking
- Once your order ships, you will receive a tracking number via email.
- You can track your order using the provided tracking link.
🚨 Lost, Stolen, or Delayed Shipments
- Tvisa is not responsible for lost or stolen packages once marked as “Delivered.”
- If your package is delayed or missing, please contact the shipping carrier first.
- If you need further assistance, reach out to us at care@tvisa.co
📞 Contact Us
For any shipping-related queries, feel free to contact us at:
📧 Email: care@tvisa.co
📞 Phone: +91 94299 65408